Refund policy

At Waxella.store, customer satisfaction is one of our highest priorities. We strive to provide high-quality waxing products and hair removal solutions that meet the expectations of our customers. However, we understand that there may be situations where a return or refund is necessary. This Return & Refund Policy explains the conditions and procedures for returning products purchased from our website.

Return Eligibility

Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must meet the following conditions:

• The product must be unused and in the same condition that it was received.
• The item must be in its original packaging with all included accessories.
• The product must not show signs of wear, damage, or misuse.
• Proof of purchase or order confirmation must be provided.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Used waxing products or opened wax materials
• Items damaged due to improper use
• Products returned without prior authorization
• Clearance or promotional items marked as non-returnable

Return Process

To initiate a return, customers must contact our support team before sending any item back.

Please provide the following information when submitting a return request:

• Full name
• Order number
• Reason for return
• Photos of the product (if applicable)

Once your request has been reviewed, our team will provide instructions on how to proceed with the return.

Refunds

After the returned product is received and inspected, we will notify the customer regarding the status of the refund.

If approved, the refund will be processed to the original payment method used during purchase.

Please note:

• Refund processing times may vary depending on your payment provider.
• It may take several business days for the refund to appear in your account.

Exchanges

In certain cases, customers may request an exchange for defective or damaged items.

If a product arrives damaged or defective, please contact our support team within 7 days of receiving the item with photos of the product and packaging.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

• A defective product
• A damaged item during delivery
• An incorrect item received

Shipping costs are non-refundable unless otherwise stated.

Late or Missing Refunds

If you have not yet received your refund, please check the following:

• Your bank account again
• Contact your credit card company
• Contact your bank

If you have completed these steps and still have not received your refund, please contact us for assistance.

Contact for Returns

If you have any questions about returns or refunds, please contact us:

Email: support@waxella.store
Phone: 604-491-8357